AT&T Mail is Down or Server Is Temporarily Unavailable Here’s What You Can Do

Everybody knows that AT&T has been having some issues with their email servers. Because so many of us rely on it, and we know you’re probably freaking out right now, we want to help you fix the situation. If you’ve had issues sending or receiving emails there are a few things you can do to try and get your life back to normal.

What is AT&T Mail?

AT&T Mail is an email service offered by AT&T as part of its web hosting package. The service offers users five gigabytes (GB) of storage space, which can be upgraded to 50 GB for free with the use of an AT&T Access ID. Users can also purchase additional storage space for a fee, if needed. Some plans include unlimited storage space at no extra cost.

AT&T Mail comes with several features designed to make using email easier, including filters that sort your emails into different folders and calendars that let you keep track of important dates and events. Users can also create multiple folders to help keep their inboxes organised and schedule emails to be sent later. 

Reasons: Why AT&T Mail is Not Working

If your AT&T Mail is not working and you are unable to send or receive messages, then there might be several causes behind it. You need to check the following:

1. Internet Connection

Check whether your ATT account is connected to the internet properly. You can check this by clicking on the ‘Network Icon’ which will be shown on the taskbar of your desktop. If there is no internet connection, it will show a red cross sign or ‘x’ mark in place of the WiFi icon. If internet connectivity is not proper, reconnect or reboot the device for an established network connection.

2. Browser Compatibility

Outdated browser versions can sometimes cause errors with your AT&T Mail service. You should always keep your web browsers updated for a smooth experience, especially if you are using Google Chrome or Mozilla Firefox for accessing your emails. 

3. Browser Cookies & Cache

Sometimes the cookies and cache stored in your browser can interfere with your ability to log in to a website. They can even prevent you from being able to access the website entirely. If this is the case, it’s possible that clearing out your cookies and cache will solve your email login problems. You can do this through the settings of your preferred browser.

4. Computer Viruses

Malware and other computer viruses can interfere with your ability to send and receive mail on all your devices. You should always run virus-scanning software before troubleshooting any other AT&T Mail problems on your computer.

5. Incorrect Username or Password

If you are experiencing an issue logging into your AT&T email account, it may be because you need to update your password. This is a common occurrence and can happen for a number of reasons. If your email password was recently changed, or if you have not used your email account for a long time

6. Account Suspension or Deletion from AT&T

If you are unable to sign in to your AT&T mail, then there might be some problem at their   end. It may happen that the account has been suspended or deleted.

7. Mail Account Settings are Incorrect 

The most common reason that your AT&T mail does not work is due to incorrect AT&T account settings. The error message displayed in the status bar will inform you about the type of error. 

8. Server Issues With the AT&T Mail:

One of the most common problems that people face when using their AT&T Mail account is a server issue. This means that the connection between your device and the webmail service has been severed.

Start By Checking the Status of Server

If you’re having trouble sending or receiving emails on your mail server, it’s a good idea to check whether the server is up and running.

There are several tools that you can use to do this: DownForEveryoneOrJustMe and They both do the same thing and are easy to use.

To check the server status, you first open your internet browser and go to DownForEveryoneOrJustMe Type in “” in the address bar and press Enter or click on “or just me” The website will then tell you if AT&T Mail is down for everyone or just for you.

If the AT&T mail is down for everyone, wait 24–48 hours until the AOL team resolves this issue. If it’s only down for you, try the following troubleshooting steps to resolve the problem.

Solutions for AT&T Mail Issues

Update Browser 

Sometimes, the browser version and other technical reasons are behind the att not working issue. so, you can fix it out by updating the browser to the latest version.You can update your browser by following the below-mentioned steps:


Go to Menu > Settings > Help > About Google Chrome to check if there’s an update available. If yes, update it immediately and try reloading the page again.

Update Google Chrome


Go to Menu > Help > About Firefox to check if there’s an update available. If yes, update it immediately and try reloading the page again.

Update Firefox

Clear Browser Cookies & Cache

If you are experiencing issues with your AT&T email service, you can try clearing browser cookies & cache to troubleshoot. You can also try using a different web browser to see if the problem persists.

Steps to clear cookies and cache:

  • Click the “Three dots” in the upper right corner of your browser window.
Click on More in Browser
  • Select History > History
  • Select “Clearing Browsing Data”
Select Clear Browsing Data
  • In the next window select “Cookies & other Site Data” and “cached images and files” and also select time range “All Time”
Select cookies and other site data and time range All Time
  • Click on “Clear Data”
CLick on clear data

Eradicating Computer Viruses

Fortunately, there are simple steps you can take to protect your computer from malicious software. Here they are:

  • Do not open attachments from people you don’t know or trust.
  • Do not borrow or give any personal information over the phone or through email.
  • Always check your email on your own computer and use anti-virus tools on your home computer and your phone.

It is possible that malware on your computer is interfering with AT&T webmail’s ability to connect to the server. To remove the Malware from your computer follow the step by step guide:

Note: If you have another anti-malware program such as Norton or McAfee installed, click on “Uninstall Program” and follow any prompts that appear to uninstall it and then follow the steps.

1. Click on the Start button on your Windows taskbar and type “Windows Defender” in the search field.

2. Select “Windows Defender” from the list of search results.

3. In Windows Defender, click on “Tools” and then select “Options” from the drop-down menu.

4. Select “Administrator” from the options at the top of the window, under where it says “Choose when to run Windows Defender”.

5. Click on “Save”.

6. In Windows Defender, click on “Scan Now”. 

Recheck Mail Account Settings

Here are the solutions for these kinds of errors:

Problem with Mail Connection: This can happen if you are using a public or shared network. If you are sure that you are not on a public network, then try resetting the network settings. To do this, go to Settings > General > Reset Network Settings.

Problem with Mail Server: This can happen if your device is having trouble connecting to the server or it may be that your information is incorrect. In this case, we suggest changing the password in order to resolve this issue.

Retrieving Suspended or Deleted Account

If your account was suspended or deleted from the AT&T side, your only resolution is to contact AT&T to find out why they made that decision. There is no way for us to know or change that decision. You will need to call them at 800-331-0500.

The above-given solutions can work on every device where you use AT&T mail. If you use AT&T mail on Mac it may not resolve by the above solutions so let’s discuss how you can resolve that issue on Mac

AT&T Mail is Not Working on Mac Mail

Mac Mail is a free application by Apple which allows you to access all your email accounts in one place. It is easy and convenient to use, but at times you may face certain issues such as AT&T Mail not working on Mac Mail.You can follow the steps below to fix the issue:

Check the Server Settings

If you have entered incorrect server settings in Mac Mail, then make sure to check them and edit them if necessary. Enter the correct ports, servers, usernames, and passwords for both incoming and outgoing mail servers as given below:

Incoming server settings:

  • Server Name:
  • Port: 993
  • SSL: Yes
  • Authentication: Password
  • Username: Your full email address
  • Password: Your password (same as webmail)

Outgoing mail server (SMTP):

  • Server Name:
  • Port: 993
  • SSL: Yes
  • Authentication: Password
  • Username: Your full email address
  • Password: Your password (same as webmail)

If you still face the issue then change the settings from POP to IMAP

IMAP Server Settings

Incoming mail server (IMAP):

Port: 993 (SSL) or 143 (TLS)

Outgoing mail server (SMTP):

Port: 465 (SSL) or 587 (TLS)

Creating a New Mailbox Profile 

Rebuilding a profile sometimes resolves the issue. However, you may lose your email.

To create a new mailbox profile:

  • Launch Mac Mail
  • Select “Window” and click on “Connection Doctor”.
  • The Connection Doctor will open and check your connection to the server and report if there is an issue with your network connection.
  • Select Accounts from the top menu bar.
  • Choose “Add Other Mail Account”… from the Accounts window.
  • Enter your full email address, password, and a name for your account in the Next window. 

Do not select any other options in this window; just click Continue. This will allow the account to be created as IMAP instead of POP3 or Exchange.

In the end, We find

A lot of people are frustrated with AT&T Mail, and this is a serious problem for many users. Some people just don’t have time to sort through all the issues involved with it. The downtime has gone on for days, and some have suggested moving to another service entirely. But if you’re still stuck with AT&T Mail and need to use it for work or other reasons, the article gives plenty of options for troubleshooting the service itself so that you can get your messages sent and received.


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