How to Troubleshoot Can’t Sign In To Outlook Problem?

Updated on September 7, 2021 | by Manpreet Kaur Sandhu

As there are chances that errors might occur when trying to access the web services, so the best way to avoid as well as get rid of webmail errors and issues is to choose any third-party desktop email client services that provide personal emailing experiences from a couple of choices like the MS Outlook.

Administered by Microsoft, MS Outlook Mail which was formerly known as Hotmail, and Windows Live Hotmail— is an email platform that offers a free accessible account with which any of you can access your mails, contacts, calendar, and tasks, etc. Creating an Outlook email account will just take a few minutes of yours. So, here’s how you can have an account on the MS Outlook platform:

  • To begin the Outlook sign-up process, launch the Outlook program application on your desktop if you have and if you don’t have then, download the same from the Microsoft store.
  • Once you launch the program, you’ll see the sign-up screen in front of you and from there, all you have to do is select the ‘Create Free Account.’
  • Then, you’re required to enter a unique ‘Username’ for your Outlook email address.
  • After that, press the ‘Next’ button to enter as well as re-enter a strong and secure ‘Password’ for your Outlook account.
  • In continuation, select the ‘Next’ button to enter all other necessary details like your ‘First and Last Name,’ your ‘Country and Region’, etc.
  • Once done with entering all the details, again press the ‘Next’ button and enter the ‘Captcha Image’ to finish the setup process of your Outlook mail account.
  • Now, you can sign in to your new Outlook account using the login credentials that you’ve created during the account setup process.

However, after completing the aforementioned sign-in process, if you can’t access your Outlook email account and instead receive ‘Something went wrong, and we can’t sign you in right now, please try again later’ message then; don’t worry as this is a very occasional scenario. 

Following List of Causes Can Create a Sign in Problem with an Outlook Email Account

  • Cause 1: Username or password you’re entering is incorrect and because of that you’re facing trouble while signing in to Outlook Mail
  • Cause 2: Windows Firewall Interfering with MS Outlook application and therefore not letting you Sign-in
  • Cause 3: The Real-Time Protection of your any Third-party Antivirus may be blocking the MS Outlook Application and that’s why  Outlook showing you something went wrong error message
  • Cause 4: Some Minor Networking Issue is creating the problem of Hotmail not working 
  • Cause 5: Corrupted or Outdated Windows Operating Version on which you’re using MS Outlook and that’s might be the factor why Outlook Not Letting you Sign-in

As of now, these are the most common and primary reasons that lead to sign-in issues with our MS Outlook email account! However, there is nothing to be panicked about as all the above-listed causes have their particular solutions that we’ve already mentioned below. So, to troubleshoot the ‘can’t sign in to Outlook problem’ deal effectively with the aforementioned primary causes simply by performing the following solutions:

Solution 1: Check your Outlook Login Credentials

In most of the scenarios, the chances of getting into sign-in trouble due to the ‘Incorrect Password’ are high. So, it is recommended that you should first rigorously remember the password of your Outlook account and then enter it in the required ‘Password text field’ while ensuring these few tips:

  • Type your MS Outlook account password slowly and steadily while taking care of both the ‘NUMLOCK and CAPSLOCK’ key function of your keyboard because ‘Passwords’ are case-sensitive, remember that!
  • Also, ensure that you have not accidentally copied a ‘SPACE’ at the beginning and at the end of the password.

Solution 2: Temporarily Disable Windows Firewall

  • To stop your Windows Firewall from interfering with your MS Outlook program and to get rid of MS Outlook sign-in issues, temporarily disable Windows Firewall and to do so, open your ‘Windows Start Menu’ and from there, select ‘Windows Control Panel.’
  • After that, click on the ‘Windows Firewall’ option and under it, click on the ‘Turn Windows Firewall off or on’ option to finally disable the Windows Firewall from the Windows Operating system.

Solution 3: Switch off the Real-time Protection of your Antivirus on Temporary Basis

  • In case you’re using Norton Antivirus then, switch off its protection by clicking right on its ‘Icon’ from your system’s tray and selecting the ‘Disable’ option from the contextual menu. But, make sure to choose the duration i.e., for how much time you want to disable the protection of Norton antivirus because disabling your antivirus for a long time may risk your computer to potential malware and spyware threats.
  • And, in case if you’re using by-default available Windows Defender Antivirus then, switch off its real-time protection by navigating from ‘Windows Settings >Update and Security’ to ‘Virus and threat protection.’ After that, open the antivirus to click on its real-time protection toggle switch to finally disable it. Note: For another antivirus, you can contact their company for helping you in disabling them.

Solution 4: Reconnect with Your Internet Connection

  • If your Internet connection is slow then, you can fix the same by shutting down your computer and your Router or Modem. This is to be done to plug them again after waiting around 30 to 60 seconds.
  • You can also reset your Internet Connection using these steps:
  • Press the ‘Windows Start’ button and select the ‘Control Panel’ from its menu.
  • Then, click on the ‘Internet’ option and then, click on the ‘Advanced Tab.’
  • After that, from it, simply select the ‘Reset’ option and hit the ‘OK’ button.
  • Along with that, if required, check the ‘DNS settings’ of your Internet connection and switch to Google’s DNS settings to fix Outlook Sign-in Problems.

Solution 5: Update the Windows Operating System

To optimize the performance of your Windows Operating System as well as all the other applications that are there on your system, update the O.S., and to do so, click on the ‘Windows Logo’ key and select the ‘All Programs’ option.

  • From there, click on the option of ‘Windows Update’ to further select the ‘Automatically download the Windows Update’ option to let Windows automatically download the latest version of the update for your system.
  • After that, all you have to do is follow the on-screen prompts to install the update to keep your system up to date.

Now reboot your system and then, check whether you’ll be able to log in to your MS Outlook account or not! Chances are you’ll be able to log in to your Outlook account without any further trouble. So, that’s enough for the basic troubleshooting solutions and tips! Hope you now have a better understanding of how to deal with the sign-in issues of your Outlook email account effectively!

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