Windstream Email is Not Working! What to Do?

What is Windstream Email?

Windstream is a well-known company that specializes in networking services. The organization offers a fast internet connection as well as a variety of other services to businesses. Keep in mind that you must first choose a package that best suits your needs. Depending on the bundle you choose for your business, you might obtain a plethora of benefits. By visiting Windstream’s official website, you can get all the information you need regarding their various packages. While Windstream is fantastic, some people have reported having problems with it. What should you do if you have trouble pressing the “Log-in” button after entering your desired username and password? We realize how disappointed you are at such a time and how urgently you require a solution to help you deal with problems of similar sort. So, this article is for all those of you who have encountered an issue while attempting to access your Windstream email account.

What are the Several Types of Windstream Issues?

Multiple issues can result in your Windstream account not working. A few of them are listed below; take a look at them:

  • Internet Connection: A common reason for your Windstream not responding can be a poor Internet connection. Many internet connection problems can be handled quickly and without the need to contact technical assistance. Here also, one can check the connection to resolve the issue.
  • Login glitches: Login errors to your Windstream email account are a common reason behind your Windstream email not responding.  Given this, you should be aware that logging into your email and viewing its contents requires following a specific procedure. To begin, go to the Windstream official website in your browser where you will now see many tabs, from which you must choose the “email” tab. If you click on it, you’ll be taken to another page where you’ll be asked to input your details. This is where you must log in with the email address and password you choose when creating the account. You can create a new email from this page if you don’t already have one. The procedure is straightforward, and all you have to do is enter your details to receive a new email. Remember that the details are case-sensitive, so make sure your caps lock is turned off. Finally, if you log in to your email account, you will see all of your emails displayed in front of you. If any emails do not appear, check your spam and trash folders, as some of them may have been forwarded there.
  • Credentials Issues: Another issue that individuals have with their Windstream email is that their credentials do not function. The server is offline because the username is incorrect and the password is incorrect. This can be inconvenient because there is no other way to access your account. However, if you input your credentials correctly, you should be able to access your Windstream account without any difficulty. This could indicate that these have been changed, or that you have simply forgotten your password and email address. Fortunately, you may easily reset these so that you can choose a new password. After that, you’ll have to wait a few minutes before you can log in with your new credentials. If you’re unsure about any process, just make sure you follow Windstream’s instructions while restoring your account. 
  • Website unavailable: You may also encounter issues such as the website being unavailable or your email being inaccessible. If this occurs after you’ve tried the methods listed above, your only choice is to contact Windstream. They have an online gateway as well as a phone number to contact their customer service department. You can provide them a detailed description of your problem, and the team should be able to come up with a solution. Depending on your problem, this may take some time, but you should be able to get a working solution. Keep in mind that you can contact the support team if you run into any issues or have any inquiries.
  • Improper Settings: Windstream is not set up properly. Incoming/Outgoing Server Settings Issues with Windstream Email are common. Before you begin troubleshooting the various problems, make sure you check your Windstream email. Here’s how to see if it’s correct:
  1. On your web browser, go to and click “Email” in the upper right menu bar, or go to to get straight to the email login screen.
  2. On a computer, use an email client.
  3. On a smartphone, use an email application.

How to Fix These Issues in Windstream Email?

Follow the steps outlined below to understand the proper and effective methods for resolving the multiple problems that were outlined above. You don’t have to try all of the steps because you may skip to the next one if you’ve fixed any of the problems with the previous one. Without further ado, here it is:

Fix 1: Check your Internet Connection

When troubleshooting your connection, the first thing you should do is power cycling your modem. This can alleviate a lot of problems. Turning off the power to the modem and the device(s) you’re using accomplishes this. Any other equipment, such as a 3rd party router, switch, firewall, and so on, should be turned off behind the Windstream router. Turn off all electronics for two minutes. Restart the modem after the two minutes are up, and only power up additional devices after the Windstream router has re-synchronized.

Fix 2: Modify the Server Configuration

Check whether the Windstream Email Account Configuration Settings for both the incoming and outgoing mail servers are right on your devices. Fill in the blanks with the following information:

  • IMAP (Incoming Mail Access Protocol) Server
  • is the server.
  • SSL – Port (993)
  • Outgoing Mail (SMTP) Server, port 143
  • is the server.
  • 465 (port) (SSL)
  • 587 (port)

Proper authentication is required. To function properly, both the incoming and outgoing servers must validate your entire email address and password, so make sure you enable authentication or give permission on the outgoing server as well. If you run into the same issue again, use the next approach to solve it.

Fix 3: Restart your Router

If nothing else works and your Windstream Kinetic account continues to have internet connection issues, it’s time to go back to the router! In times of extreme frustration, resetting this gadget is the last resort. Remove the router’s power cord and wait for a few minutes to reset it. Then re-plug the wire to see if the connections have been restored. Another option is to use the reset button found on most routers. It’s usually near the power wire plug on most devices. Hold this button for around 10 seconds once you’ve found it. A bright green light will appear, indicating that the modem has been reset to its default settings. Lastly, restart your device and monitor it’s working.

Fix 4: Change Your Username or Password

If you forget your email username or password, you can change them and continue to use your Windstream Email account without any problems. The steps for the same are as follows:  

  • Visit the website and you will be redirected to the Go Kinetic page which is also the new official name of Windstream.
Go Kinetic
  • Login and from the drop-down option, select “My Account & Support.”

Note: You will only be able to sign in if you already have an account on Windstream because Go Kinetic is not taking new signups at the moment.

  • Select “Manage My Account” from the drop-down menu.
  • In the Online Account Options screen, enter your Email address and password. You may have a link once you’ve logged in. User names, passwords, and email accounts can all be changed.
  • Click to enter your preferred new user name or password and change it.
  • If you are unable to log in after clicking the Sing-in button, it is possible that you have supplied an erroneous username or password. In such a situation, you must select either “I forgot my password” or “I lost my email address” and follow the on-screen instructions.

Finally, you will be able to successfully reset your password.

Fix 5: Make a Change to your Email Address

Windstream Email Login Issues may be resolved by updating your email address. So, here’s what we’re going to do:

  • Go to to get started.
  • Fill in your Username and Password.
  • Select “Submit” from the drop-down menu.
  • On the left, click “Edit Profile.”
  • Fill in your new email address here, re-enter your password and then press “Submit.”

Fix 6: Set Up Windstream Email on An Android Phone

The login and signup to Windstream should be efficient just like its setting up to ensure a smooth process. If you’ve tried to use Windstream Email on your Android phone on your own, but you’re having trouble doing so, you’re not alone. It’s possible that you didn’t set up the email correctly. The proper way to do so is outlined below. Step-by-step instructions are as follows:

  • To begin, go to your Android phone’s home screen and select the Applications Tray, then press “Email.”
  • Select “Add Account” from the drop-down menu. Enter your email address and password in the relevant fields, then press the “Next” button.
  • Choose IMAP for your email account.
  • Enter the incoming server settings first, then go on to the outgoing server settings by clicking Next. For more information, see the table and screenshots below.
  • Username: Your email address at
  • Password: Password for your email
  • (IMAP) incoming server: Outgoing Server: (SMTP) Recommended Port 993 (SSL) or Port 143 Port 465 (SSL), Port 587, or Port 25 are all recommended.
  • Mark the preferred account preferences with a checkmark, then click “Next.”
  • Enter a Name for your account, followed by your name and email address.

Fix 7: Seek Technical Assistance

The above fixes will possibly resolve all the problems of Windstream E-mail. However, if the problems persist, seek the advice of a tech expert. Don’t be concerned! the technical team is available to assist you. They will respond as quickly as possible to service interruptions (outages) and other service concerns, usually within 24 hours of being notified of an interruption. Other non-outage service issues will usually be resolved the next business day. They work hard to provide trouble-free reception, but equipment faults do happen. In general, if a service disruption lasts longer than 24 hours, they will give credit upon request. During normal business hours, Windstream Cable Television customer care professionals are available, and an after-hours emergency reporting service is available 24 hours a day.

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