How to Engage Deskless Workers with Learning

Improving working conditions for those who don’t have traditional desks can be challenging. The most modest declaration ever made. Due to the epidemic, it is practically hard to provide in-person training to most employees because they are spread throughout multiple places. Even without a traditional office, these workers play a significant part in your company’s success since they interact directly with customers. But there’s no need to worry. 

Here are some essentials for training your remote staff to do their jobs well. So, let’s start with the basics: who exactly is a “deskless employee”?

Deskless Employee: An Overview

To most people, the image of a “traditional worker” is someone who clocks in and out of an office every day between 9 and 5. However, the “typical worker” concept is archaic in today’s society. 

Due to the rapid pace of technological advancement, many people in our culture now perform their duties without using a standard office desk. People who do not use a traditional desk or office area are known as “deskless workers.” As the name suggests, these people are not tied to an office chair all day. They don’t sit behind desks all day and hail from all walks of life.

The hospitality industry, the retail sector, the manufacturing sector, the transportation sector, the construction industry, and many others employ them. They work as cashiers, cleaners, housekeepers, and baggage handlers for you. They take orders at dining establishments, greet visitors at front desks, drive delivery vehicles, deliver and distribute products, and maintain clean workplaces. They are essential but often have the most taxing and challenging occupations. 

All people who accomplish their jobs without traditional offices have different requirements and reasons for doing the task they do. Their supervisors and employers must evaluate these needs and provide the resources necessary for them to triumph over the obstacles they now confront in the workplace.

Use Mini- and Bite-Sized Lessons:

Deskless workers are often in high-pressure situations where they have little time to spare; thus, learning materials that require too much concentration or slow them down will be ignored. If learning modules are too long and challenging for employees to complete in one sitting, try splitting them up into shorter, more manageable chunks that may be completed over many days or weeks. Employees who have completed training snippets are more likely to master new material, remember it for the long haul, and perform better.

Make Use of Artificial Intelligence (AI)-Based Technologies Developed For Mobile Workers:

Management of a workforce encompasses a wide range of activities, from simplifying communication to energizing remote workers. It can often be challenging to manage and engage non-desk employees once they have been onboarded into a company, despite the availability of numerous software that aids recruiters in attracting, sourcing, engaging, and onboarding new candidates. The software developed with the help of AI today is more analytical and gives precise insights into how productive deskless workers are. The benefit is that you can control what information employees have access to within the mobile app, as it was made with the needs of remote workers in mind.

Make Learning Interesting and Exciting:

Employees are more likely to remember what they’ve learned when the learning content is exciting and fun to use rather than when they have to read a handbook or watch an instructional video. Gamification, or game features in non-game contexts, can be included in the learning to make learning more enjoyable for employees and motivate them to move rapidly through tasks to move on to the next challenge in their course. 

The applications of gamification are vast. Points are awarded, for instance, when a worker completes a single mission. The employee can redeem them for prizes or perks as they add up. 

Moreover, with the help of gamification features of robust onboarding software for small businesses, HR managers can instill a culture of training in their employees from day one. This allows employees to embark on a professional development journey from the moment they get associated with you, thus helping you retain the top talent. 


Ultimately, the best training for a deskless workforce is the learning tailored to the workforce’s specific needs. Ensure the learning is engaging, practical, and relevant to the employees so they can see how they may profit from adopting this approach. If you achieve all that and more, you’ll have the foundation for a deskless workplace program that will boost productivity and sales. Although there is no one set of rules for educating deskless workers, if you stick to these principles, you’ll have an advantage over companies that need to put in the time and effort. Considering these pointers, every company can reduce expenses without sacrificing productivity or quality.


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